I went onto the FTC Website, and filed a formal complaint for failure to support millions of devices by the company Navigon of Chicago, Illinois. I also found the president of Navigon's email address, and sent him a letter.

Doubt it will do any good, but it can't hurt.

I have a Navigon 7100 with 2 year old updates, and I often travel Route 355 south which is not in the mapping software, so it appears I am flying, quite frustrating.

Anyone with ideas on how to obtain recent Freshmaps or has information on Class Action lawsuits against Navigon, please post here.

My first GPS was a Mio, and I disliked it. Fortunately, my daughter accidentally stepped on it and was not worth repairing it. My 2100 Navigon is so much better. Operation is much more intuitive. It has had a few hiccups and does not find every address. Overall, I am pleased with it.
Upgrading to ver 1.2 has improved function speed, but has not fixed the maps. The upgrade was to include a free map, but so far I have not seen an improvement in that.
Hopefully, Navigon will support us here in the USA until the device is defunct.
Grrrr! Expensive Maps!

this is for tony: comment #69

Thanks! I'll try that out.

I own a Navigon 2100 which I've only used 12 times and now it's now functioning. When I power it on it doesn't go past the first screen and I get an application error message that reads "Application error MN6.exe. Unit will shut down, please contact vendor."
I tried the software upgrade on mynavigon and my unit didn't need updated. I tried charging it for 7 hours, pushing the reset button, checked the sd card for errors, nothing is helping...still get the fatal error message MN6. Has anyone else had this issue? I've tried emailing Navigon tech support at least 6 times within the past 2 weeks...I've never gotten a response. I've called both the 800 number as well as the number in Chicago and get a canned recording refering me to the website for tech support again. If there is a lawsuit againist Navigon how does one get on board?

This is for LouisIV and his loose window arm. I have a 7100 (sad to say) and had the same loose arm issue. If you remove the flexible cover (NAVIGON0 there is a 'torx" screw that can be tightened to fix the looseness. I've used my unit all over the US and have been well pleased with the 7100 as my first GPS. Wish I could get an updated map! Guess I'll be forced to by a Garmin.

This is ridiculous. I get emails but my replies don't show up. I come to the website and it doesn't know me. This is no way to run a railroad. I'm reposting my 11/25/09 response which might relieve some frustration for others.

I am pleased to announce that I finally received a response from Navigon Support and after following their instructions, I received an RMA and was able to send my unit in for repair. Yesterday, my unit was returned and restored to working order in less than ten days at no cost to me. Incredibly they even replaced the outer glass that had been scratched in the lower right hand corner ... not a problem to me but I am proud it looks brand new and they even retained my address book. I hope the following info assists you and the other half dozen people who wrote me from GPSBUSINESSNEWS.

History: Two requests ignored in late October.
My 10/30/09 email did get a response dated 11/09/09.
Submitted requested info that day.
RMA issued 11/10/09.
Unit shipped 11/13/09
Unit received back from Navigon 11/25/09

Cheers,
Tony Partigianoni
337.401.0189




http://ksgm.com

Using the Navigon Fresh Maps program, if you've paid for new maps, you can now download Maps titled 3rd Qtr 2009.

I just bought the Navigon 5100 Max from Radio Shack on May 19, 2009 and had only one update of FreshMaps and NOW the company stops business in the USA. What a disappointment! Where can I join the class action suite against Navigon?

Sincerely, Willard Lovett

I second the prior comments- if there is a class action suit please let us know!! I have sent multiple emails, none of them have been responded to.

I originally purchased a Navigon 5100 in 2008 with a three year FreshMaps subscription. I updated that unit once. In July of this year, I had a repair issue with the unit, I contacted Navigon Customer Support with the problem and was told diagnostics would be $55.00 plus what it would cost to repair. I purchased a Navigon 5100MAX. I traded emails with Navigon Customer Support on rolling my FreshMaps subscription to the 5100MAX unit. They eventually did and informed me I would receive an email when my next update would be available. Like everyone else, I'm still waiting. I would also like to be informed if there is a class action suite against Navigon. It cost me $89.00 for a three year subscription of Navigon FreshMaps.

I've been writing these guys for weeks after my screen went garbled for no reason. I've owned a 2200T for less then a month and I can't so much as get a canned response from their customer service. These people are crooks and I'm amazed they think they can one day re-enter the US market with the fraud they're committomg. I'd love it if Egon Minar and the bulk Navigon's officers land in jail. I for one spit on Navigon and will never buy one of their products again.

I got my hands on a freshmaps subscription but no updates after 2q 2009. Is one coming? Ever? Or did I just spin my wheels and spend the money for nothing?

Sad state of affairs. My 7200T was purchased from Amazon in Dec 2008. It worked fine until recently when the "touch" screen no longer would respond. I did a software and map update but that did no good. I called the techspt 800# in the user manual which told me to use the website. I sent filled in the techspt email on the website and was told I'd get an answer within two days. Nada.

I would appreciate learning of any class action suit that is in progress.
http://ksgm.com

I bought a 7100 for myself back when Navigon first started in America in December 2007 after hearing about Navigon on the local Chicago news in November as a good Christmas gift. I have been very pleased with my purchase and loved the Navigon brand. The window arm support became loose last year and won't keep the unit upright anymore so I constantly have to readjust the unit. I have been trying to look for a new one on Amazon and had it in my wish list so that I could buy it when I had enough money to spend $19.00 on it. For the last several months I've been going back and couldn't find it and all the things that Navigon made that I had in my wish list now say "currently unavailable" and I wondered what was going on. The website didn't seem to be in order and I wondered what was happening there. Today I finally looked on google for any news on this subject and I find THIS article from April saying that they just pulled out of North America. WTF? No wonder I can't find anything...thanks for letting me know you're leaving, Navigon; through that newsletter that you could have so easily notified me and everyone who's pissed off on here that you're basically just taking a piss on!! Seriously? Who does this?

My 7100 still works fortunately and I'll use it until it quits on me, but this is really a weird situation going on here. I live here in Chicago and one of the reasons I bought the Navigon is because the U.S. headquarters are (were) here and I thought that was cool so I decided to support a local business even though Garmin would have been my other choice had I never heard of Navigon.

Anyway...I don't know that I can download any new maps (if they continue to make them) because I didn't subscribe to the Freshmaps before they tanked on us and I suppose that means I couldn't join a class-action lawsuit if one ever got formed, but what I can do, and what everyone else on here can do, is contact one of the local Chicago news channels and tell them what's going on and they will do all the hard work for us and put out a news story about this. If that happens then Navigon will have to do something because more people (even non-customers) would know of the situation and the company, to save face, would have to do something if they ever wanted anyone's business ever again in the U.S.

So contact your local news about this matter and see if they can help or run a story about it and also contact all the Chicago news stations to see if they can do anything about it since Chicago was the U.S. headquarters for Navigon.

ABC 7 news Chicago: http://abclocal.go.com/wls/index
CBS 2 news Chicago: http://cbs2chicago.com/
WGN 9: http://www.wgntv.com/
NBC 5 news Chicago: http://www.nbcchicago.com/

I also have a 7200t. I DO have a 2 year freshmaps agreement that I bought through amazon.com when I bought the gps. I received the card with the activation code and did one update for 2nd qtr 2009. This MASSIVELY slowed down boot up times and created some other problems too. I don't think I can put in a larger micro sd card as I believe 2 gb is all it will support. No one to get help from as I got the standard letter about more profitable endeavours also.
It is now the 4th qtr of 2009, and when I plug in my 7200t and run Navigon Fresh, it still does not show the 3rd qtr maps being available. This is totally illegal ( at least it should be) as I paid for the map updates, but they are not fulfilling their end of the deal. I hope they do get sued too.

If Navigon fails to supply the map updates we've paid for, then either the FTC or BBB should be notified....

I was originally told in an e=mail end of September, I AGAIN contacted them and mentioned what damage is being done with their way of handling this .
I received a serious message back being slapped.
His words.. and i did NOT threaten them :

QUOTE:

Thank you for your inquiry.

We are well aware of our situation, so there is no need to threaten us with the internet. Also we can not yet say when the new update will be available. If it is made available you will get an email saying that it is ready for download.

END QUOTE

So , again Navigon is not holding time frames, We are waiting on Q-3, there will be no !-4 since that would not make sense either, but would save hem money for not paying the MAP Companies.
II am just speechless and saddened, that WE ALL are taken for a rife , and who here would buy Navigon again ?
My faith is destroyed.

Wow, what a shame, I really like my 2100 I bought Oct 08. I just finished a road trip to Virginia, and it did a pretty good job for not being updated since I first logged on/created an account and received the first free map update last year. The POI option was not the greatest, but I just figured I needed to do an update. I was thinking of paying for the 3 yr map udpate option, but then I heard Navigon was leaving North America. Guess I will be getting another unit now. I need a unit that can be updated with current maps.

I am relieved but saddened that I am not the only one feeling the frustration with NAVIGON. I too purchased a GPS device from them (when I was in Europe) but when I tried to activate my US map I was prompted to enter an activation code which I had misplaced. Per NAVIGON's website, I contacted their support center to request the activation code but when I explained my problem via email, I got the same response again and again.
"Dear NAVIGON Customer, Thank you for your inquiry. Accessories, map material and content are not available in North America through NAVIGON. Unfortunately we don't have information concerning the availability of these products at other major retail shops".
After going back and forth a few times, It was clear that NAVIGON was not interested in what I had to say as I kept getting the same canned statment. Needless to say, I was floored by NAVIGON's lack of support and unwillingness to assist, considering how much I paid for their product. If there is a any possibility of legal action taken against them please let me know bacause I want in.

24. Posted by Rob on 2009-08-04 22:07

I just purchased a 7200T, Great unit but noticed the Altitude was almost always showing me below sea level. I drove out to the Beach (Ocean) and stood at sea level, unit told me I was 60 feet blow sea level! Anyway, Last week I got a RMA number, sent it back to repair. The unit came back with a form saying nothing was found wrong. When I turned it on for the first time I saw all the tech did was restore factory defaults. NAVIGON customer service is pitiful and clearly their techs dont have an ounce of knowledge about diagnosing a unit. They have a far superior product but shame on them.


Question. If your 7200T is working other than the altitude, could it be that it has a software issue and NOT hardware? If it's hardware, I can understand if the repairs weren't performed. If it's software wouldn't it be the same as any other micro/computer system that would be possibly fixed with a future SOFTWARE update? How can a repair tech be held accountable for a software issue when it happens with more than just your device?

I think some people should get their facts straight before speaking.

A. All devices under warranty are covered for repair or replacement.

B. Updates via Fresh are available as long as subscription is valid.

If you update your device, then usually most of any issue is fixed, anything else you might want to email support staff to setup a repair. I sent in my 2200T and got it back within 2 weeks. Works perfecty. They even updated it FOR me.

Can't help it if you are too stubborn or ignorant to own a technological device....

Actually the $100 update wasn't too bad, considering they wanted $89 for me to subscribe to Freshmaps back before everything fell apart in July. Unfortunately I procrastinated and didn't subscribe, now I can't get a valid code to activate it. I too bought a software update from Ebay for $19.99 which brought me up to date as of 2nd quarter 2009. I bought my 7100 unit in Jan of 08 so was happy to update to 2009. Roads don't change that awful much so hopefully it will be good for awhile. I too love the unit and it makes you sick when you go on their website and see all the new innovative systems they have, but they are only available in Europe. Ugh!! Wish we could talk to someone but you can't even get a person on the phone. It's all automated and they want you to email. Guess that's what we should do. Not that it will make a difference except make us feel better.

Mcato
make sure you are on the us site. The European site will reject your password. The code won't work on that site either. I bought a code on eBay for $100.00. Activated it last night. I'm hoping it won't be the last update. If so it is a very expensive upgrade. Too bad. I really like the unit.

As for Micheal,
You follow that link. It takes you nowhere. Find out all about the iPhone App. Guess that is where your interests lie today. THEY will find out about you too. And since there are millions of us (yes I have one too) Start saving all that money you are making in the North American market for those of us that trusted and bought your stand alones.

I purchased a 2nd quarter 2009 Navigon Map Update on a CD from Ebay for $19.99. I downloaded and it's working fine. Not sure if this is something that we will be able to continue to purchase but at least I'm updated for now. Haven't heard a word from the Navigon company about whether or not they will continue to offer updates. All they want to push now is their mobile navigators, whatever they are. Anyway, try Ebay if you wants an update. Maybe they are still available.